Vilki App FAQ — Answers to All Your Questions

No, each person is allowed only one account on Vilki App. Creating multiple accounts puts all of them at risk of permanent suspension, and any accumulated bonuses and balances may be forfeited. Enjoy all our features with a single account.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email and you'll receive an OTP. Verify the OTP and set a new password. The entire process takes under 2 minutes.

KYC (Know Your Customer) verification is required for large withdrawals and to fully unlock your account. You will need to submit a photo of your National ID (NID) or passport, along with a selfie. Upload these under the "Documents" section in your profile settings. Verification is typically completed within 24–48 hours.

You can update your email, phone number, and password from your profile settings. To change your name, please contact support, as KYC document verification may be required. Providing accurate information at registration is the best way to avoid complications later.

Withdrawals are typically processed within 1–3 business days. Mobile banking withdrawals usually arrive within 24 hours, while bank transfers may take up to 3 business days. Completing KYC verification helps speed up the withdrawal process.

Deposits on Vilki App can be made via Mobile Banking, bank transfer, and approved electronic wallets. All payment methods must be registered in your own name. Third-party payment methods are not accepted.

Deposits are usually credited instantly. If yours is delayed, refresh the page and check your transaction history. If the funds still haven't appeared after 2 hours, contact us via Live Chat with a screenshot of your payment and our team will resolve it promptly.

The minimum withdrawal is BDT 500. The maximum limit depends on your account's KYC level and the payment method used. Fully verified KYC accounts enjoy higher limits. For details, check the "Wallet" section in your profile.

The minimum bet on Vilki App is BDT 10. Limits may vary depending on the sport or game type. Slot games generally start from BDT 5. Live Casino table minimums vary by table.

Once a bet is confirmed, it generally cannot be changed or cancelled. However, if the "Cash Out" feature is available, you can partially or fully cash out your bet while the match is in progress. This option applies to selected markets and matches only.

RTP (Return to Player) is the theoretical return percentage for each slot game. For example, an RTP of 95% means that, over the long run, an average of BDT 95 is returned for every BDT 100 wagered. All slot games on Vilki App are audited by third parties and RNG certified.

A wagering requirement is the amount you must bet before you can withdraw a bonus. For example, a 30x wagering requirement on a BDT 1,000 bonus means you need to place a total of BDT 30,000 in bets before withdrawing. You can track your progress in the bonus section of your profile.

Yes, every bonus has an expiry date. Any unused bonus balance is automatically cancelled once it expires. After receiving a bonus, check the expiry date on the promotions page or in your email and make sure to use it in time.

Share your referral code with a friend. When they register and make their first deposit, you will receive a referral bonus. You can find your referral code under the "Referral" section in your profile. Full terms and conditions are available on the Promotions page.

Go to the "Security" section in your profile settings and enable "Two-Factor Authentication." From then on, you will receive a one-time OTP on your mobile each time you log in. With 2FA active, no one can access your account even if they know your password.

Change your password immediately and notify us via live chat. We will terminate all active sessions on your account and, if necessary, arrange a temporary account lock. Please note that Vilki App will never ask for your password by phone or email.

When reaching out to support, please have the following ready: your registered mobile number or email, a description of the issue, and any relevant screenshots. For deposit or withdrawal issues, having your transaction ID or payment proof will help us resolve things faster.

To raise a complaint, start by describing the issue in live chat. If it remains unresolved, send a detailed complaint via email. Vilki App takes every complaint seriously and aims to provide a formal response within 72 hours.