Vilki App Terms & Conditions — Complete Guide to Using the Platform

Vilki App is an online betting and gaming platform operated exclusively for users of legal age. By accessing or using this platform, you agree to comply with all of the terms and conditions set out below. Vilki App reserves the right to modify these terms at any time.

All services, content, and features of Vilki App are governed by these terms and conditions. Using any part of the platform constitutes your agreement to this contract. If you do not agree with any part of these terms, please refrain from using the platform.

The following requirements must be met to register and use an account on Vilki App:

• You must be 18 years of age or older.
• Each person may register only one account. Multiple accounts are strictly prohibited.
• All information provided at the time of registration must be truthful, accurate, and complete.
• It is your responsibility to keep your account password and login credentials completely confidential.
• Accounts may not be shared with or used by any other person.

KYC Verification Process

Vilki App conducts identity verification (KYC) for all users. The following documents may be required: National ID (NID), passport, or driving licence. KYC verification is mandatory before large withdrawals.

Deposit

Deposits on Vilki App can be made via mobile banking, bank transfer, and other approved methods. Deposits are generally processed instantly. Minimum deposit amounts vary by payment method.

• Minimum Deposit: BDT 500
• Maximum daily deposit: determined by account tier.
• All deposits must be made from a payment method registered in your own name.

Withdrawal

Withdrawal processing times generally range from 30 minutes to 2 business days. Account verification must be completed before any withdrawal can be made.

• Minimum Withdrawal: BDT 500
• Withdrawals can only be made via the same method used for the original deposit.
• Wagering requirements must be met before any bonus funds can be withdrawn.

Please read the rules for each event carefully before placing a bet on Vilki App. Once a bet is confirmed, it cannot be cancelled, except under specific circumstances.

Bet Cancellation Terms

• If an event is cancelled or postponed, bets will be automatically voided and funds returned.
• If incorrect odds are displayed due to a technical error, Vilki App reserves the right to void the affected bets.
• If a match is abandoned or fewer rounds are completed than expected, bet outcomes will be settled according to standard rules.

Live Betting

Odds change rapidly in Live Betting. The odds at the time of bet confirmation will be considered final. Minor delays may occasionally occur due to network issues.

Vilki App offers a variety of bonuses and promotions. Each bonus has its own terms and conditions, which must be read before acceptance.

Welcome Bonus

• The Welcome Bonus is available to new members one time only.
• The required wagering must be completed before bonus funds can be withdrawn.
• Wagering requirements are typically 10x to 30x the bonus amount.

Free Spins

• Free Spins are valid on designated slot games only.
• Free Spins have a limited validity period — typically 7 to 30 days.
• Wagering requirements apply to winnings from Free Spins as well.

The following activities are strictly prohibited on Vilki App:

• Multiple Accounts: The same individual may not create more than one account.
• Account Sharing: Sharing account credentials or access with any other person is strictly prohibited.
• Bonus Abuse: Any attempt to exploit bonus terms for financial gain.
• Fraud & Deception: Any form of fraudulent activity.
• Money Laundering: Transacting with funds from illegal sources.
• System Hacking: Unauthorized access to the platform's systems or software.
• Automated Betting: Placing bets using bots or automated scripts.

Vilki App reserves the right to suspend or permanently close any account under the following circumstances:

• Violation of the terms and conditions.
• Providing false or inaccurate information.
• Failure to cooperate with the KYC verification process.
• When suspicious or unusual activity is detected.
• Where financial fraud is suspected.

Voluntary Account Closure

Users may request account closure at any time. Any existing balance (excluding bonuses) will be returned. A self-exclusion option is also available under our Responsible Gaming policy.

Vilki App keeps all user personal data strictly confidential. Your information is not shared with third parties, except where required by law.

• Your personal information is stored on secure servers.
• All transactions are secured with 256-bit SSL encryption.
• Your information is not shared with third parties for marketing purposes.
• Read our Privacy Policy to learn more.

Vilki App is not liable for the following:

• Loss of bets due to internet disconnection.
• Where service is disrupted due to technical issues on the part of a third party.
• When services are suspended due to natural disasters or unforeseen circumstances.
• Account information compromised due to the user's own negligence.

In the event of any dispute, Vilki App's decision shall be final. However, if a user provides valid supporting evidence, the case may be reconsidered.

Vilki App reserves the right to amend, update, or revoke these terms and conditions at any time. Users will be notified of significant changes via email or platform notification.

Continuing to use the platform after any changes are made will be considered your acceptance of the updated terms. We recommend visiting this page regularly to stay informed.